About Us
CBT Courses
In-House Training
Distance Learning
SDS Accreditation
Free Materials
Register on SDS Site
SDS Blog SDS on Twitter SDS on Facebook SDS on YouTube

Skills for Dealing with Difficult People at Work

A practical one day course focusing exclusively on how you can deal with difficult colleagues at work- whether they be peers, staff or the boss.

From loud autocrats to manipulative, charming backbiters, the whole range of difficult behaviours and strategies for dealing with them will be explored.

Different Types Of Difficult People - And Why They Behave As They Do

Delegates will learn how to make sense of the difficult people they work with and how they fall within clearly identified categories, providing the first step in managing their behaviour. Different types of difficult people covered include:

  • Autocratic dictators
  • Passive aggressive types
  • Soothing delayers
  • Back stabbers
  • Constant fault finders
  • Constant criticisers

Be Empowered By A Problem Solving Approach

Delegates will learn a positive problem solving approach to dealing with such people which will provide new strategies and increase confidence to deal with them. A range of general techniques will be demonstrated and described which have both preventative value as well as offering a positive approach to dealing with difficult behaviour when it occurs.

Staying Calm While Dealing With Difficult People

Often, knowing what or even how to deal with a difficult colleague is not enough. When we are confronted by them our worry, fury or self-doubt prevents us from behaving in the way we know we should. In this course delegates will have the opportunity to explore different ways of keeping calm whilst tackling the difficult people they come into contact with at work.

Strategies For Dealing With Difficult People

In addition to the general techniques outlined above, delegates will learn effective and specific ways of dealing with different types of difficult behaviour, as well as a number of techniques for 'neutralising' the impact of such behaviour. From this, they will develop an action plan they can return to the workplace with and put into effect.

Participants on this course should also consider attending Personal Confidence & Assertiveness at Work.

“Thought the course was excellent, delivered at an appropriate pace. I will definitely use what I have learnt.”
M.M., AT Project Manager, London

“This was a very worthwhile day. The tutor showed depth of knowledge… The small group was beneficial.”
H.C., Drug & Alcohol Worker, Scotland

Course Leader:

Paul Grantham
B.A. (Oxon), M.Sc, M.Clin.Psychol., BABCP (Accred)

Paul Grantham is a clinical psychologist with vast clinical and training experience. Having originally taken a degree in history at Oxford University, Paul chose to make Psychology his professional career and took an MSc degree in Psychology at Sussex University followed by training as a Clinical Psychologist at Liverpool University. He has worked extensively within the NHS for many years as a clinical psychologist including primary care, mental health, forensic, substance misuse and physical health and has trained staff in health care, social services, local government and education around the UK and abroad. Paul has a particular interest in people motivation for change, resistance and reasons of why people do NOT change and currently focuses on practical applications of resource based therapies. He has presented and written on a range of psychological issues with particular emphasis on working with clients’ inner resources for overcoming problems.

Paul is registered with the HPC, an Associate of The Royal Society of Medicine and is an Accredited CBT Therapist. An extremely informed, clinically experienced and humorous speaker he is known for his emphasis on the practicalities rather than just the theory of client-based work.

Paul is a founder and Director of SDS Training Company and one of the most popular and inspirational tutors in the field of psychological skills training.

For a tailored comprehensive quote and further information please email us with your requirements:

Would you like to discuss your in-house training requirements?


The Benefits of SDS In-House Training:

Copyrights © 2003—2014 SDS Ltd All Rights Reserved